Humans are driven to say, “I was here. And the world changed because of me.”

At Etched Consulting, we help small business solve business problems with solutions their customers love and love to talk about.

We offer full-service customer experience research, customized for you

We are dedicated to providing deep customer insights and strategic growth solutions. Our goal is to give customers a voice at the business table, valuing human experiences and focusing on genuine connections.

Together, we will build your ideal research strategy.

Understanding your customers’ perspectives is key to building stronger relationships and fostering loyalty.

Focus Groups

Explore what your customers really think about your brand.

Interview Add-on

Dive deep with 1:1 interviews with your customers.

Survey Add-On

Follow up with a survey sent to a larger customer audience.

Business Stragey Coaching

Analyze business goals and how to meet them with strategy driven by customer needs.

How It Works

01 Share your vision

Determine research goals, timelines, and deliverables

02 Set Budget & timeline

Set clear objectives for who is doing what by when.

03 Implementation

Provide analysis of focus group findings and survey results.

04 Retro

Discuss outcomes and verify goals were met.

Check out our Founders' Groups

Share the journey with other business leaders like you.

Common Questions

Your business has unique needs that will likely change over time. Call us for a free customer experience strategy session to find out what will best fit your business and budget.

This will depend on your long- and short-term goals. We can help you  decide if you just need a single focus group, a series of groups, or a regular group.

The process usually takes a couple of weeks from start to finish, but can be scheduled to meet your needs.

Absolutely! We will do all the heavy lifting. All you need to do is show us what you need to learn and invite your customers to attend.

The cheapest customer you will ever pay to acquire is the customer who is referred by a trusted source. We talk to your customers to help you understand what turns customers into brand advocates.

Yep! You sure can. When you hire our team, you bring on a strong background in business, psychology, and research methods. We can help you find better results. Faster.

Ready to Hire a Great Team?

Schedule your free customer experience strategy call now to experience how our custom insights will help you achieve success!